Viewing and Editing Requests in Engage

Once you have submitted a request either via the Engage Portal or email, you will be able to track and edit those requests in your Engage Profile.  You have to be signed in to manage your requests.

Viewing Requests

Editing Requests

Viewing Requests:

1. Navigate to your name in the upper right hand corner of the page to open a menu of options.

   

2. Select "Requests".

3. You should see a list of your requests. 

   

4. From here you can:

   1. Sort your requests by Status.  Statuses include:

      New	This request has not yet been looked at by a SCELC employee
      Open	This request has been assigned to a SCELC employee but work on it has not yet begun
      In Progress	This request is being actively worked on by a SCELC employee
      Awaiting your Response	The most important status! This means we need your input on the request and can't move forward until then.
      On Hold	This request is waiting for certain conditions to be met but does not require your response
      Solved	This request is answered.  It will move to "closed" in seven days if you do not respond with additional concerns or questions.

   2. Click on an individual request to view more details, such as the topics assigned to this request, who at SCELC is currently assigned to work on it, and optionally what products types and vendors are associated with the request.
   3. Toggle between requests you have submitted and requests you have been cced on by other Engage users.
   4. Search requests by keyword.

Editing your Request

Once you select an individual request, you can communicate with us at SCELC directly through the Engage Portal.

1. In an individual ticket view, select "Add to Conversation".

   

2. Respond or add additional information as you see fit. You can also add new attachments.

   

3. You can either then submit your response or submit and mark as solved.  Use this if this is the last reply in a conversation and you feel your needs have been met.