How do I submit a ticket to SCELC?

Submitting a request through our online form is the best way to ensure that your inquiry gets an answer from the right person in the shortest amount of time.  

To submit a request:

1. If not yet signed in, click on Sign In.  More information on how to create an account can be found here.
2. Once logged in, select submit a request
3. Enter a brief Subject for your ticket
4. Select a general Topic from the drop down options:
   • Technology Services-for inquiries about current and upcoming technology offerings from SCELC.
   • eResource Subscriptions - for acquisitions or maintenance of SCELC licensed content
   • Access Issues - for issues accessing or connecting to an electronic resource licensed through SCELC
   • Updating Contact Information - for recording new staff at your library who should be a contact for SCELC, if your position changes or if one of your main SCELC contacts is leaving
   • Membership Questions - for inquires about your SCLEC membership, including moving from affiliate to member.
   • License Services- for inquiries about SCELC licenses, terms, or negotiation of new licenses.
   • TA Services- for inquiries about TA offerings or managing current TA engagement.

   • Shared Print- for any questions or updates about our shared print program

     SCELCAPALOOZA/SCELC Events- for any questions about SCELC events, including attending or vending at SCELCAPALOOZA.

5. Depending on your topic, additional fields will display. Please add the relevant information.
6. In the Description field, add any details that our staff will need to solve your ticket
7. If you have any attachments, you can attach them at the bottom of the form
8. Once you have completed the form, hit submit.  You will receive a confirmation that your request has been submitted in your email